Policies & Payments
Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delays are inevitable. Please realize that we make a sincere attempt to see each client on time.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to restrain your pet. For your protection, and that of others, all dogs must be on a leash and properly controlled. All cats must be presented in an appropriate cat carrier.
Payment Policy and Financing
Payment is due at the time that services are rendered. For your convenience, we accept Visa, Mastercard, Discover, American Express, Care Credit, Scratch Pay, cash, or personal checks accompanied by a Driver’s license. You may apply directly for Care Credit and Scratch Pay online.
CareCredit is a personal line of credit for healthcare, both human and veterinary, that works like a credit card. To apply, click here for the CareCredit Online Credit Application or call their 24/7 phone number at 1-800-365-8295.
ScratchPay offers financing options ranging from $200 - $10,000. Visit scratchpay.com or text PAY to 213-296-0817 to apply.
